If our products are found unsuited for a specific purpose (as communicated by us) within 10 days of delivery, the products may be returned to us for a refund subject to the restrictions as indicated below.
All products sold by Salvagente are covered under our 6 Months Guarantee against Defects. Items may be returned for repair, refund or replacement subject to manufacturer and/or Salvagente restrictions.
Please note that Salvagente will not accept any items back for credit if any unauthorized tampering took place.
Defective items may be returned for repairs, refund or replacement within 6 months subject to the following restrictions:
- All products must be returned in original condition including packaging, documentation, warranty cards, manuals, and accessories.
- Certain wear and tear fees may apply in cases of replacement or refund.
- All returns must be shipped freight prepaid.
- Any returns found to be non-defective are subject to a service fee and all non product related fees (shipping, transaction and insurance) are not refundable.
- Delivery fees not refunded for returns or for collecting of faulty items
- Certain service fees for Business Support Benefits may be applied for services rendered and/or information provided.
- Items purchased on promotion may not be eligible for refunds and/or replacement
Returns outside of the RSA is to be shipped freight prepaid, and any miscellaneous costs will be deducted/added whichever the case might be.
Should any order be cancelled for whatever reason which is not in the control of Salvagente, a 20% cancellation and handling fee on the total order amount will apply.
This fee will be deducted from any deposit made or become payable immediately if no deposit was paid.
Salvagente will order the product/s as soon as payment is confirmed and ship the product/s as soon as stock is available.
We hold stock of some items but other items we order from suppliers. We start processing your order once we have received payment.
For internet transfers and Credit cards, we can only proceed with the order once the money reflects in our account.
We will process your orders as quickly as possible. Orders placed on weekends or holidays are processed the following business day.
We use a courier company or supplier to ship all the products. Our friendly couriers can ship to any physical address within South Africa. Contact a sales executive for deliveries outside the RSA. All items shipped out of RSA should be paid in full up front with all taxes, shipping, insurance and any miscellaneous costs included.
Should our delivery charges be incorrect, we reserve the right to cancel the order.
Should an order be placed for an item which we do not have in stock, we will order the stock from our suppliers. Should our suppliers not be able to confirm a date within three weeks from the time of the order for delivery, we will inform you accordingly.
Salvagente and/or its suppliers reserves ownership of all products until full and final payment is received.
Warranties / Repairs
Salvagente distributes products which carries a manufacturers warranty. Should any product become faulty/require repairs, Salvagente will liaise to the best of our ability with the relevant manufacturers and/or suppliers to resolve the situation, should the product still be under warranty.
Any repairs / maintenance / tampering on the products without the express consent of Salvagente will void the warranties.
Products outside of warranty will require a deposit before repairs commence, and Salvagente reserves the right to withheld product return should outstanding balances not be settled.
Salvagente reserves the right to suspend and/or cancel any warranties should monies be outstanding on the account.
Any products outside of the RSA should be returned freight prepaid both ways either in full or with the damaged components to our offices for repairs and/or maintenance.
Salvagente does not offer any direct warranties and is not liable for any warranties not fulfilled by manufacturers/suppliers.
Salvagente respects your privacy This section discloses the privacy practices for both our web site and email system.
We have designed Salvagente so that no personal identifying information is displayed online or is accessible to the general public. This does not refer to information listed on the O3 Outlets page as per our Business Support Benefits offering, which is displayed only upon express consent by the owner of such information. We do not sell or rent our customer information to any outside parties.
- Use of Your Email Address
- What personal data we collect and why we collect it
- How long we retain your data
- Sharing of Information
- What rights do you have over your data
Use of Your Email Address
If you provide us with your email address, register as a customer or make a purchase from us, we will occasionally send you emails with recommendations or notices of new products and prices. This email may include paid advertisements from third parties. To block future email of this type, simply opt out of the mailing list through the email.
What personal data we collect and why we collect it
During the sales process, we ask you to provide us with contact information, such as name, billing address, shipping address, email address, telephone number etc. We use this information to verify your account and to process your orders. We may also ask for health related information, in order for us to ascertain what the correct products and procedures may be.
How long we retain your data
We retain customer data pertaining to orders and paying clients indefinitely, to fulfil warranty obligations, improve service levels and to monitor repeat business. Data for remarketing advertising we retain for a maximum of 30 days. General website visitor and query data we retain for up to 18 months.
Sharing of Information
We do not sell, rent or share any customer information, except for transactions involving third parties. In such cases, we provide only the information required to complete the transaction. By contract, the third party is not permitted to sell, rent or share this information.
We do not disclose to any entities any information that could be used to personally identify you, such as your name, account, password, credit card number, or transaction history.
Salvagente uses software tags called “cookies” to identify customers when they visit our site. They help us understand your buying preferences and customize our service to your needs. By understanding which areas of the site you visit, cookies allow us to present information, products and specials that are of personal interest. Our remarketing initiatives may include entities like Google and Facebook using personal identifiable information which they have to display ads across devices, but this information is not gathered from us. The information we collect with cookies is not sold, rented or shared with any outside parties.
What rights do you have over your data
At any time you may update your Salvagente customer account information by contacting us. Here you may update your name, password, billing address, shipping address, telephone number etc
You can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Pictures and/or illustrations may vary from actual product.
Business Support Benefits
These Benefits might be retracted or expanded at the sole discretion of Salvagente. Salvagente further reserves the right to cancel these Benefits if the Affiliated Outlet(s) are involved in misconduct, infringement upon our rights or any other conduct which might or might not impact Salvagente negatively. Furthermore the Affiliated Outlet agree that in return for these Benefits they will adhere to the prescribe methods of Salvagente and provide the following:
1) To let any client from Salvagente who is interested in purchasing any ozone sauna have a complimentary ozone session.
2) To refer any client of their own interested in purchasing an ozone sauna to Salvagente with or without compensation or commission payable to them.
3) To sell or distribute any prescribed product/service to their clientele at the best of their ability.